Product Questions Extension for Magento 2

The prospective buyers always have concerns regarding the products that they are looking forward to buying. With this tool, they can get answers to all the questions directly from the sellers. These questions and answers will be displayed on the product’s page which will help every user to know more when they visit the page.

Features:

The product page has a tab ‘Ask Question’. On clicking it, a drop-down will be shown, in which the user or guest can insert their contact and question.

Next, these questions are sent to the admin grid or the email of the store.

On receiving the email, the admin can then reply to the customer from the admin.

With this tool, the admin can reply to the customer’s query easily.

All these messages are then stored in the admin panel.

Benefits:

Admin can keep a check on the complete Q & A from the backend.

The question and answer section can be set for registered users or visitors.

Creates a positive impression about products.

Why Do You Need Product Questions?

The Magento Product Ask Question enables your users to ask you questions about the products from the product pages, providing an extra piece of product details.

The admin can provide more detailed details on the questions being asked.

Interested in Extension Installation Service?

Visit our installation service page https://www.extendware.com/magento-extension-installation-service.html for more information

Support

Got questions? Feel free to contact us! Support Form.

Installation Procedure

Type 1: Zip file

• Download your extension package from the Download page after purchasing the extension.

• Open the extension ZIP file you downloaded and extract it to a directory on your computer using a tool like WinRar, WinZIP or similar.

• Upload the extracted files to the app/code/Extendware directory in your Magento installation, maintaining the folder structure. If updating, overwrite the existing files.

• Connect via SSH and run the following commands (make sure to run them as the user who owns the Magento files!

  php bin/magento module:enable --clear-static-content Extendware_Core
  
  php bin/magento module:enable --clear-static-content Extendware_AskQuestion
  
  php bin/magento setup:upgrade
  
  php bin/magento setup:di:compile
  
  php bin/magento setup:static-content:deploy
  
  

Type 2: Via Composer (recommended)

• You can freely install, update, and remove Magento 2 extensions using Composer.

• Please request your private access first via Support Form.

• Add the custom repository to the composer.json

  composer config repositories.private-packagist composer https://extendware.repo.packagist.com/your-company-name/
  

• Setup authentication

  composer config --auth http-basic.extendware.repo.packagist.com token YOUR-PRIVATE-TOKEN
  

• Install the module

  composer require extendware/module-askquestion
  

• run the following commands

  php bin/magento module:enable --clear-static-content Extendware_Core
  
  php bin/magento module:enable --clear-static-content Extendware_AskQuestion
  
  php bin/magento setup:upgrade
  
  php bin/magento setup:di:compile
  
  php bin/magento setup:static-content:deploy
  

USER GUIDE

You will find all extendware settings in Admin Panel → Extendware Menu

To configure the extension you need to go to Admin Panel → Extendware Menu → Extendware Ask Question → Configuration.

Product Questions General Configuration

Enable - Select Yes to enable the module.

Is Hyva Theme - Select “Yes” if you are using the hyva theme.

Popup Content - Product Question Popup content. You can write html and add images to the popup.

Product Questions Email Configuration

Want to use other email address - Select Yes if you want to use a different email address then store email to receive a question email. If “No” then store default email will be used to send email.

Email Address - Email address in which admin wants to receive a question email.

Select Email Template For Customer Query Send - Choose an email template from the dropdown list. The default email template is Customer Query Send. Templates are populated from Marketing > Email Templates.

Select Email Template For Admin Answer Send - Choose an email template from the dropdown list. The default email template is Admin Answer Send. Templates are populated from Marketing > Email Templates.

Email Notification - If set to “Yes,” the customer will receive a notification email after form submission.

Select Email Template For Cutsomer Query Notification - Choose an email template from the dropdown list. The default email template is Cutsomer Query Notification. Templates are populated from Marketing > Email Templates.

Admin can review all Q&A from Admin Panel → Extendware Menu → Extendware Ask Question → Manage Questions

Frontend View For Luma

Customers can ask questions about products by clicking the “Ask Question” button on the product detail page and filling out the form.

Frontend View For Hyvä

Customers can ask questions about products from the popup displayed when clicking the “Ask Question” button on the product detail page.

Left-side content will be managed from the system configuration field under Popup Content. You can customize the left-side portion of the product question popup by writing HTML and adding images.

Changelog

All notable changes to this project will be documented here.

[1.2.3]

Fixed

Removed Unnecessary Hyvä Components for Improved Performance and Layout Optimization.

[1.2.2]

Added

Added E-mail Template Selection feature.

Fixed

Minor fixes implemented.

[1.2.1]

Added

Added Customer notification feature.

Fixed

Minor fixes implemented.

[1.2.0]

Added

Support for Magento 2.4.6-p2 with PHP8.2

Fixed

Update menu sorting in the admin view.

[1.1.0]

Added

First release